Shipping & Returns

Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Returns Process - How do I complete a return?

To return your product, please email support@blackclaw.com.

Unless the item is defective, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days. Please note that based on the card you used to make your purchase, the refund may take up to a month to show up on your statement.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@blackclaw.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@blackclaw.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping Times - Standard Processing

A business day is defined as 7am to 3pm (PST). Any orders received after 3pm are considered the next business day. All times are local.

Orders received by 3pm on a business day will ship by the end of the next business day. For example, orders received on Monday before 3pm, will be shipped by end of day Tuesday.

Orders received after 3pm on a business day, will be processed the next business day, however, they are not guaranteed to ship that day. For example, an order received at 4pm on Monday is processed on Tuesday, however, it may not ship until Wednesday.

Weekend orders, defined as orders received after 3pm on Friday, will ship by end of day Monday.

Shipping Times - Holiday Processing

If a holiday falls on a Monday, weekend orders will ship by end of day Tuesday and Monday orders will ship by end of day Wednesday. If a holiday falls on a Thursday, orders received after 3pm on Wednesday will ship by Monday. If a holiday falls on a Friday, orders received after 3pm on Thursday will ship by Monday, while Sunday and Monday orders will ship by Tuesday.

Shipping Times - Expedited Shipments

Orders received by 3:00pm local time shipping via an air shipping method may ship the same day. This includes FedEx Overnight, FedEx 2nd Day, FedEx Express Saver, UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select.